Opening Hours

Horizon Apartments Reception is open for arrival and departures on

  • Monday-Friday  8am to 4pm (close 5.30pm during peak times)
  • Saturday 8am to 4pm
  • Sunday and Public Holidays – Closed.

Guests can access management at any time of day

  • dial 9 from the apartment phone during working hours
  • dial 110 from the apartment phone after hours.

Please contact reception during open hours to organise your early departures or late arrivals requirements.

Check in Time – from 1pm to 4pm
Check out Time – no later than 10am

Should you require times earlier or later, they are subject to availability and may incur an additional day use charge.

Payment and Cancellation Policy

Payment Policy

Full payment of the accommodation is required at the time of booking your accommodation.

Horizon Apartments accepts Mastercard, Visa or direct deposit.

Dynamic Pricing

Prices/quotations are subject to change without notice and will not be guaranteed until payment has been processed and you have received formal confirmation of your booking from Horizon Apartments via email, SMS or letter.

A dynamic pricing structure is in operation, tariffs change regularly according to season/ occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.

Cancellation / Refund Policy

COVID related cancellation – full refund applies.

Peak Season

School Holidays, Long Weekends, Oyster Festival, Easter and 24th December to 31st January.

In the event of your plans being changed

  • more than 60 day notice will receive a full credit, less a service charge of $50.
  • less than 60 day notice of cancellation, your full deposit is forfeited unless the room can be rebooked, in this instance a partial refund will be available. Alternatively, we are happy to transfer your deposit to a different date for a future booking.

Low Season

In the event of your plans being changed

  • more than 48 hours notice will receive a full credit, less a service charge of $50.
  • less than 48 hours notice of cancellation, your full deposit is forfeited. Alternatively, we are happy to transfer your deposit to a different date for a future booking.

Promotional / Special Deals

No Cancellations or Refunds, Dates can be changed within validity period subject to availability.

Disclaimer

Guest Disclaimer – to be read, understood and signed at the time of check-in.

Disclaimer – to be read, understood and signed on check-in.

I accept responsibility to pay all charges incurred by me, fellow-guests occupying the room or invitees to the property during my stay at Horizon Holiday Apartments.

These charges include accommodation room charge and any incidentals items (but not limited to):

  • Any breakages or damage incurred
  • Any excessive cleaning charges above the normal level of cleaning and rubbish removal after departure
  • Any laundering costs necessary as a result of any person smoking in the room

All apartments at Horizon Holiday Apartments are strictly NON SMOKING. Smoking is permitted in the outdoor area as long as all doors are closed.

As guest/occupant I agree to pay the above charges on demand by staff at Horizon Holiday Apartments.

In the interests of other guests, Horizon Holiday Apartments have a No Excessive Noise And Party Disturbance Policy. Offensive behaviour and disturbance of other guests will not be tolerated. After an initial warning non co-operative guests may be asked to leave without refund

The company Benjac Promotions Pty Ltd, trading as Horizon Holiday Apartments Narooma shall not be liable to any guest or invitee of any guest for any loss, damage or destruction to any personal property brought onto these premises. Personal property shall include any personal effects, and motor vehicles parked on the premises.