Terms, Conditions & Refund Policy

OPENING HOURS

Horizon Apartments Reception is open for arrival and departures on

  • Monday-Friday8am until 5.30 pm
  • Saturday 8.00am to 4pm
  • Sunday and Public Holidays 8.00am to 2.00 pm

Guests can dial 9 from the apartment phone at any time to contact reception.

Please contact reception during open hours to organise your early departures or late arrivals requirements.

CHECK IN TIME – 2PM

CHECK OUT TIME – 10AM

Should you require times earlier or later, they are subject to availability and may incur an additional day use charge.

PAYMENT and CANCELLATION POLICY

Payment Policy

Full payment of the accommodation is required at the time of booking your accommodation.

Horizon Apartments accepts Mastercard and Visa.

Dynamic Pricing

Prices/quotations are subject to change without notice and will not be guaranteed until payment has been processed and you have received formal confirmation of your booking from Horizon Apartments via email, SMS or letter.

A dynamic pricing structure is in operation, tariffs change regularly according to occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.

CANCELLATION/REFUND POLICY

PEAK SEASON

School Holidays, Long Weekends, Easter and 24th December to 31st January.

In the event of your plans being changed

  • more than 60 day notice will receive a full credit, less a service charge of $50.
  • less than 60 day notice of cancellation, your full deposit is forfeited unless the room can be rebooked, in this instance a partial refund will be available. Alternatively, we are happy to transfer your deposit to a different date for a future booking.

LOW SEASON

In the event of your plans being changed

  • more than 48 hours notice will receive a full credit, less a service charge of $50.
  • less than 48 hours notice of cancellation, your full deposit is forfeited. Alternatively, we are happy to transfer your deposit to a different date for a future booking.

PROMOTIONAL/SPECIAL DEALS (Including Travel Zoo/Our Deal/Groupon)

No Cancellations or Refunds, Dates can be changed within validity period subject to availability.

DISCLAIMER

GUEST DISCLAIMER – to be read, understood and signed at the time of check-in.

DISCLAIMER – to be read, understood and signed on check-in.

I accept responsibility to pay all charges incurred by me, fellow-guests occupying the room or invitees to the property during my stay at Horizon Holiday Apartments. These charges include accommodation room charge and any incidentals items (but not limited to):

Any breakages or damage incurred

Any excessive cleaning charges above the normal level of cleaning and rubbish removal after departure

Any laundering costs necessary as a result of any person smoking in the room.


All apartments at Horizon Holiday Apartments are strictly NON SMOKING.

As guest/occupant I agree to pay the above charges on demand by staff at Horizon Holiday Apartments.

In the interests of other guests Horizon Holiday Apartments a No Excessive Noise And Party Disturbance Policy. Offensive behaviour and disturbance of other guests will not be tolerated. After an initial warning non co-operative guests may be asked to leave without refund.

  

The company Benjac Promotions Pty Ltd, trading as Horizon Holiday Apartments Narooma shall not be liable to any guest or invitee of any guest for any loss, damage or destruction to any personal property brought onto these premises. Personal property shall include any personal effects, and motor vehicles parked on the premises.

PRIVACY POLICY

This Privacy Policy applies to the collection, use, disclosure and handling of personal information by Horizon Holiday Apartments, Narooma NSW 2546.

We are committed to protecting the privacy of individuals and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

Horizon Holiday Apartments, Narooma, owns and operates the site www.horizonapartmentsnarooma.com.au;

By providing information to us when subscribing, sending enquiries, and booking or otherwise using the Site, you expressly agree to this Privacy Policy. We will not disclose or otherwise share property owner or guest information with any third parties except with their express permission and only for purposes associated with transacting holiday rentals and associated services. We will not sell property owner or guest information under any circumstances.

We will only use your information for the purpose for which you have provided it to us. That is, to fulfil your request for further information or to complete a transaction or booking with Horizon Holiday Apartments, Narooma

The Horizon Holiday Apartments, Narooma NSW 2546 Privacy Policy may, from time to time, be reviewed and updated to take account of new laws and technology and changes to our operations. Please visit this page periodically to check for updates.

If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act, have any queries about our privacy policy or wish to access personal information that we hold about you please contact us on 02 4476 5200 or via email info@horizonapartmentsnarooma.com.au